About the Journal

The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior (JCSDCB) invites research that examines constructs that serve as antecedents and/or consequences of satisfying experiences. The journal seeks to promote theory development in these areas via reporting quantitative and/or qualitative inquiries, as well as conceptual studies within relevant business disciplines. JCSDCB was recently validated by Scopus and is indexed on Proquest.  JCSDCB is ranked as a B journal by the Australian Business Deans Council 2019 list.


Current Issue

2022 CS/D&CB Proceedings--Fargo, ND, USA

Proceedings of the biennial conference on consumer satisfaction, dissatisfaction and complaining behavior. Held in Fargo, ND, USA on June 22-26, 2022.

Published: 2022-06-16

Journal Articles

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