Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior JCSDCB

Vol. 36 No. 1 (2023): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Published: 2023-04-21

Journal Articles

Letter from the Editor: Conducting Research in CS/D&CB

Newell D. Wright

1-2
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An Examination of Student Loans, Partisanship and Complaining Behavior: The Consumer Financial Protection Bureau

Jihoon Cho, Michael T. Krush, Doug Walker , Edward L. Nowlin

3-21
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The Role of Relational Benefits, Customer-Retailer Identification, and Advocacy in the Co-Creation of Value

Kevin G. Celuch, Anna M. Walz

22-45
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Female Visitors’ Behavioral Intention to the Shanghai Comics Exhibition: An Application of Cognitive Appraisal Theory

Jamie Chen, Huimin Song, Wei Zeng, Liwen Ren

46-63
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Compensation in NeWOM: The Influence of Compensation on Purchase Intention when Responding to Negative Electronic Word of Mouth

Robert Zinko, Paul Turcott, Zhan Furner, Yubing Liu, Bindu Farzana

64-81
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Special Section: Conducting Research in CS/D&CB

An Updated Historical Review of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Daniel P. Nowak, Andrew J. Dahl, Jimmy W. Peltier

82-96
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Insights into CS/D&CB from Thirty Years of Qualitative Research in the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Newell D. Wright, Val Larsen

97-126
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Mapping the Service Failure-Recovery Literature: A Scoping Review

Daniel P. Nowak, Andrew J. Dahl, James W. Peltier

127-155
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Thirteen Years of Thirteen Leading Journals: A Bibliography of Research in the Area of Consumer Satisfaction, Dissatisfaction and Complaining Behavior.

Charles D. Stevens

156-253
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Journal Information

Journal Information

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