Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior JCSDCB

Vol. 38 No. 1 (2025): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Published: 2025-04-29

Journal Articles

Insatiability: A Conceptual Framework for the Creation of Customer Satisfaction and Dissatisfaction as a Strategy for Successful Marketing

Michael A. McCollough

1-20
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Mapping the Evolution of Brand Hate: A Comprehensive Bibliometric Analysis

Mohamed Assoud, Lahoucine Berbou

21-58
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The Effectiveness of Deterrence Tactics to Reduce Illegitimate Complaining

Herm Joosten

59-78
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Sustainable Satisfaction: The Role of Consumer Online Resale in Shaping Overall Satisfaction

Hsunchi Chu, Shuling Liao

79-98
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Demographics and Customer Satisfaction: A Multi-Category Study

John Dawes

99-122
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The Mediating Roles of E-Learning Student Satisfaction with Perceived Value in the Relationships between E-Learning Service Quality Attributes and E-Learning Student Loyalty

Lam Trong Vu, Long Pham, Miguel Ángel Zúñiga, Thuy Thi Thu Nguyen

123-148
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Enhancing Customer Retention in the Mobile Industry: A Problem-Solving Approach

Martin Savard, Issam Telahigue

149-166
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Personality Matters: The Moderating Role of Big Five Personality Traits in Consumer Grudgeholding: An Analysis of Pakistan’s Automobile Industry

Shaista Jabeen

167-196
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A Bibliography of Research in the Area of Consumer Satisfaction, Dissatisfaction and Complaining Behavior: The Year 2024 in Fourteen Leading Journals

Katherine L. G. Tulibaski

197-205
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Journal Information

Journal Information

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