Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior JCSDCB

Vol. 39 No. 1 (2026): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Published: 2026-05-12

Journal Articles

Letter from the Editor Emeritus: The Passing of H. Keith Hunt

Newell D. Wright

1
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Everyday Complaining versus Retail Complaining: Prevalence, Perceptions, and Purposes

Robin M. Kowalski, Olivia Palmieri, Caroline R. Greco, Francie Coleman, Emma Aurilio, Grace Drolet, Savannah Diggett, Camelia Williams, Elizabeth Bouknight, Willow Stewart, Cora G. Dodson

2-30
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From Delivery to Delight: Examining the Impact of Logistics Service Quality on Customer Satisfaction in Social Commerce

Soma Amol Dhaigude, Bijuna C. Mohan

31-64
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Age Discrimination in Advertising? Long-Term Trends in Complaints to the German Advertising Standards Council (2003–2024)

Norbert Meiners

65-85
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Brand Hate Detector: An R Shiny Application for Automated Detection and Multilevel Classification of Brand Hate in Consumer Reviews

Mohamed Assoud

86-91
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Coach Hurt: Understanding Service Failures in Coaching and Mentoring Relationships

David Aron, Maria Battistoni, Allison Bonilla

92-107
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Antecedents of Consumer Loyalty Expressions in Online Reviews

Prashanth Ravula, Geetika Jaiswal, Miguel Ángel Zúñiga

108-133
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Looking "Under the Hood:" JCS/D&CB Article Downloads and Abstract Views

Michael J. Petersen

134-160
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A Bibliography of Research in the Area of Consumer Satisfaction, Dissatisfaction and Complaining Behavior: The Year 2025 in Fourteen Leading Journals

Katherine L. G. Tulibaski

161-171
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Journal Information

Journal Information
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